1 reviews | Active since Oct 2024
Affinity health
Please don't get this, get a real medical aid.
I have been with affinity for 5 years, and they only wanted to pay 5% of an operation. As they saw it as a one-day operation and no hospital stay needed, they wanted me to leave the hospital with tubes hanging out of my tummy.
They also always get the practitioner number wrong when you want to go somewhere and need an authorization number. Then because it's wrong, they don't pay for that bull.
They basically don't pay for blood test or test done by the doctors.
I got my claim back 45 days late and their policy states payback in 30 days.
When submitted for the operation and claim, they constatley got things in correct and said they never received anything and I have email proof everything was sent. They said I would get phoned or email to get my claim or feedback for the operation, but I had to follow up every second week.
Please don't do this to yourself, pay a proper medical aid, get the tax benefit, because yes you pay less for cover but in the end, you will pay more for tests, consultations, medicine, operations, because they don't really cover you that well.
Thank you for bringing these concerns to our attention. We sincerely apologize for the experience you've had. Please rest assured that we are currently investigating the issues you've raised, including the payment for your operation, authorization errors, and delays in processing your claim. We will provide you with detailed feedback in due course.
Your feedback is valuable to us, and we are committed to resolving this matter and improving our service.
Best regards
Affinity Health Management Team
Thank you for bringing these concerns to our attention. We sincerely apologize for the experience you've had. Please rest assured that we are currently investigating the issues you've raised, including the payment for your operation, authorization errors, and delays in processing your claim. We will provide you with detailed feedback in due course.
Your feedback is valuable to us, and we are committed to resolving this matter and improving our service.
Best regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to provide further clarity.
Should you require any further assistance, please do not hesitate to let us know.
Kind regards
Affinity Health Management Team
We can confirm that a Complaints Officer has been in contact with you to discuss your concerns and to provide further clarity.
Should you require any further assistance, please do not hesitate to let us know.
Kind regards
Affinity Health Management Team
