Affinity health don'...

Item: Affinity Health
Rating: 3
Author: Maria B

Affinity health don't want to gave back my money what had been paid to the dr for a emergency, they said i didn't wait for a authorisation number, but they have taken to long, my son did get a petrol in his ear, they haven't respond with a authorisation number , and the nurse have taken long to anwer, we were finished at the dr and their was still no response from the nurse

Helpful (0)

Replies (1)

Affinity Health's replyOfficial

24 May 2026, 20:01

Good day Maria,

Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience experienced.

Please note that the matter will be escalated to our Complaints Department for further investigation. Once the investigation has been concluded, feedback will be provided to you accordingly.

We appreciate your patience and understanding in the interim.

Kind Regards,
Affinity Health Management Team

Affinity Health's reply24 May 2026, 20:01

Official