Affinity Health do not deliver to their 'claims'...

I am incredibly shocked at the false advertising of this Hospital plan. Supposedly the 'Best Hospital Plan in South Africa'. I would strongly advise this organisation to remove such false claims from the internet. They just want the sales and thereafter, the patient is left at our own device. My request for hospital authorisation for a simple knee procedure not only took 2 weeks to get an answer, but when they called @ 19h00 on a Friday night, I knew this isn't right. First of all told they told me that the claim was not lodged within the stipulated 30 days of the incident - in their policies they don't mention 30 days, but actually 3 months. FALSE The second reason they gave me for declining hospital authorsation was that the diagnosis was incomplete...WHAT? So you are saying that the GP and SPECIALIST and XRAYS, with completed medical reports and quotes could not satisfy you? What qualification do these people actually have to make such statements? Are you for real? DO NOT SIGN UP WITH AFFINITY HEALTH!!!! This case will definitely be taken further.