MV
Maritza Viviër
1 reviews | Active since Mar 2021
09 Mar 2021, 18:46
Affinity Health do not care about your health
I am so unhappy with Affinity Health. Joined in December. In February I discovered a lump on my thyroid. Went to the doctor to find out its a tumor. Now Affinity declined me authorization to go for surgery. According to them because of the size of the tumor, its pre existing. It was only diagnosed in Feb. How can they say its pre existing if I was unaware of the tumor and it was only diagnosed in Feb. Now I must wait until next year. What happens if the tumor spreads during this time. You are gambleing with someones health!!!! And what guarantee do I have that they will approve it then?
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Replies (2)
Affinity Health's replyOfficial
10 Mar 2021, 08:13Good day Maritza,
We are sorry to hear about your negative experience with our company.
Please be advised that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We are sorry to hear about your negative experience with our company.
Please be advised that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply10 Mar 2021, 08:13
Official
Good day Maritza,
We are sorry to hear about your negative experience with our company.
Please be advised that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
We are sorry to hear about your negative experience with our company.
Please be advised that your concerns will be investigated and a Complaints Officer will be in contact with you to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
17 Mar 2021, 12:51Good day Maritza,
We want to extend our sincerest apologies concerning all the issues that you have faced.
We can confirm that a Complaints Officer was in contact with you and advised that the Pre-Authorisation Department was assisting with your request.
If you have any further queries, please do not hesitate to contact us and we will be glad to assist you.
Kind Regards
Affinity Health Management Team
We want to extend our sincerest apologies concerning all the issues that you have faced.
We can confirm that a Complaints Officer was in contact with you and advised that the Pre-Authorisation Department was assisting with your request.
If you have any further queries, please do not hesitate to contact us and we will be glad to assist you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply17 Mar 2021, 12:51
Official
Good day Maritza,
We want to extend our sincerest apologies concerning all the issues that you have faced.
We can confirm that a Complaints Officer was in contact with you and advised that the Pre-Authorisation Department was assisting with your request.
If you have any further queries, please do not hesitate to contact us and we will be glad to assist you.
Kind Regards
Affinity Health Management Team
We want to extend our sincerest apologies concerning all the issues that you have faced.
We can confirm that a Complaints Officer was in contact with you and advised that the Pre-Authorisation Department was assisting with your request.
If you have any further queries, please do not hesitate to contact us and we will be glad to assist you.
Kind Regards
Affinity Health Management Team