Affinity health disaster

I took out this scheme for my daughter as she's got a few medical issues. Since i took it out they covered nothing. No self med as told. Not the unlimited DRS visits. And last but not least, she needed glasses and I phoned them asking if there's anything we need etc. They said no problem she can go bit when I got there they gave me the story of waiting periods after there was no mention not even in the paper work. When the Dr look up her profile it says that she's terminated from the medical scheme?????