JB
JJ B
1 reviews | Active since May 2020
22 May 2020, 18:00
Affinity health
Affinity health is a complete **** dont fall for there cheap prices, my dad had the worst experience with them when he needed affinity the most they treated him like a peace of ****! Will publish the story more on another add that im going to put on a advertising board so that everyone can see who and what they are!!!! Will do this for a whole year.
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
22 May 2020, 19:57Good Day JJ B
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We sincerely apologize for the experience that your father has encountered and will ensure that all of his concerns are thoroughly investigated.
A Complaints Officer will be in contact with him to assist.
Kind Regards
Affinity Health Management Team
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We sincerely apologize for the experience that your father has encountered and will ensure that all of his concerns are thoroughly investigated.
A Complaints Officer will be in contact with him to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply22 May 2020, 19:57
Official
Good Day JJ B
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We sincerely apologize for the experience that your father has encountered and will ensure that all of his concerns are thoroughly investigated.
A Complaints Officer will be in contact with him to assist.
Kind Regards
Affinity Health Management Team
We are extremely disconcerted to read of your experience with our company, as it is not our intention to create dissatisfaction and service delivery failure to our members.
We sincerely apologize for the experience that your father has encountered and will ensure that all of his concerns are thoroughly investigated.
A Complaints Officer will be in contact with him to assist.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
29 May 2020, 09:26Good Day Peter
We have tried our best to reach out to you on various platforms as we take the concerns raised seriously and need to ensure that we conduct thorough investigations and take the necessary measures to improve service failures.
For us to assist efficiently, we require certain information to conduct our investigations, which you have refused to provide.
We want our members to know that when they do express their disappointment, we will try our best to reach a resolution. To ensure this happens, we require the membership details and if this is not provided, we cannot ascertain what the issues experienced were or how we can attempt to resolve the problems faced.
We hope that we will hear from you so we can look into the matter.
Kind Regards
Affinity Health Management Team
We have tried our best to reach out to you on various platforms as we take the concerns raised seriously and need to ensure that we conduct thorough investigations and take the necessary measures to improve service failures.
For us to assist efficiently, we require certain information to conduct our investigations, which you have refused to provide.
We want our members to know that when they do express their disappointment, we will try our best to reach a resolution. To ensure this happens, we require the membership details and if this is not provided, we cannot ascertain what the issues experienced were or how we can attempt to resolve the problems faced.
We hope that we will hear from you so we can look into the matter.
Kind Regards
Affinity Health Management Team
Affinity Health's reply29 May 2020, 09:26
Official
Good Day Peter
We have tried our best to reach out to you on various platforms as we take the concerns raised seriously and need to ensure that we conduct thorough investigations and take the necessary measures to improve service failures.
For us to assist efficiently, we require certain information to conduct our investigations, which you have refused to provide.
We want our members to know that when they do express their disappointment, we will try our best to reach a resolution. To ensure this happens, we require the membership details and if this is not provided, we cannot ascertain what the issues experienced were or how we can attempt to resolve the problems faced.
We hope that we will hear from you so we can look into the matter.
Kind Regards
Affinity Health Management Team
We have tried our best to reach out to you on various platforms as we take the concerns raised seriously and need to ensure that we conduct thorough investigations and take the necessary measures to improve service failures.
For us to assist efficiently, we require certain information to conduct our investigations, which you have refused to provide.
We want our members to know that when they do express their disappointment, we will try our best to reach a resolution. To ensure this happens, we require the membership details and if this is not provided, we cannot ascertain what the issues experienced were or how we can attempt to resolve the problems faced.
We hope that we will hear from you so we can look into the matter.
Kind Regards
Affinity Health Management Team