WT
William T

1 reviews | Active since Jan 2017

08 Nov 2019, 14:48

Affinity Health Care Customer Respect Is Horrifying

I contacted Affinity Health Care to hear what benefits they provided and the lady that was assisting me said she needs to do an application on behalf of me to be able to tell me and that I don't need to complete it 100% until I decide if I want to go with it or not. After finding out the benefits I told her to give me a call in a few days,which she then did, and I informed her that I have not interested. Now months later I get a call again but this time from Raymond(At 11:30 08/11/2019). During the call he wants to know why I didn't complete the application so I told him why(that I am not interested). Then he proceeds to go through his infinite amounts of "what ifs" while I keep trying to tell him that I am not interested. He kept nagging and pestering me to take something or get a quote after I keep telling him that I am not interested(he kept arguing instead of listening. He then had the audacity to phone again at 14:331 08/11/2019 and pester/argue with me again. I am disgusted by the way he acted and if that is the customer respect a person must expect I will recommend everyone to stay away.

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Replies (2)
Affinity Health
Affinity Health's reply08 Nov 2019, 15:41
Official
Good Day William

We thank you for raising your concerns with us.

Please note that an investigation will be conducted by the Complaints Department regarding all your concerns and you will be contacted with accurate feedback.

Kind Regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply11 Nov 2019, 08:51
Official
Good Day William

We can confirm that a consultant has been in contact with you regarding your complaint.

Please accept our sincere apologies on behalf of the brokerage and can confirm that a request has been relayed to the brokerage to remove your contact details of their dialing systems.

An internal investigation will be conducted by the brokerage and necessary measures will be taken.

We do apologise once again and we assure you that we do not take these matters lightly and strive to provide our clients and members with professional service.

Kind Regards
Affinity Health Management Team