DC
Derek C
1 reviews | Active since Aug 2016
25 Feb 2021, 14:28
AFFINITY HEALTH BREACHING DEBIT ORDER CONTRACT - AGAIN
i am an active member of Affinity Health, with my son as co dependant ( student ) last month ( end Jan 2021 my debit order was activated 2 full days before the agreed date of 1st of every month. Yesterday at 06h03 am , R 3311. was deducted from my cheque account , DD 25 /02 /21. this is ******* and placed me in a predicament - not all people have 3000+ in their accounts 3 days before monthend. i reversed and STOPPED their debit order , realising that they have money and not the member as a priority. i also sent them a message after this , via their chat group, HOWEVER, how many members are being placed in the same or worse situation??. this has broken my trust in this entity, yet they receive their money WITHOUT FAIL every month. a copy of this incident is being forwarded to the MDS for investigation. this is a legal breach on the part of Affinity. please get someone with the member's priorities at heart to contact me or i go legal. thank . AFFINITY HEALTH - A BIG DISAPPOINTMENT.
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Replies (6)0
Replies (6)
Affinity Health's replyOfficial
25 Feb 2021, 14:43Good Day Derek
Thank you for bringing this matter to our attention. We will ensure this matter is investigated and feedback is communicated to you timeously.
Kind Regards
Affinity Health Management Team
Thank you for bringing this matter to our attention. We will ensure this matter is investigated and feedback is communicated to you timeously.
Kind Regards
Affinity Health Management Team
Affinity Health's reply25 Feb 2021, 14:43
Official
Good Day Derek
Thank you for bringing this matter to our attention. We will ensure this matter is investigated and feedback is communicated to you timeously.
Kind Regards
Affinity Health Management Team
Thank you for bringing this matter to our attention. We will ensure this matter is investigated and feedback is communicated to you timeously.
Kind Regards
Affinity Health Management Team
DC
Derek C's updateReviewer Update
25 Feb 2021, 17:06please note that if this is a norm from Affinity, i will seek another medical service provider..
the normal debit order should, without fail, be deducted on the 1st of each month.
the normal debit order should, without fail, be deducted on the 1st of each month.
DC
Derek C's update25 Feb 2021, 17:06
Reviewer Update
please note that if this is a norm from Affinity, i will seek another medical service provider..
the normal debit order should, without fail, be deducted on the 1st of each month.
the normal debit order should, without fail, be deducted on the 1st of each month.
Affinity Health's replyOfficial
26 Feb 2021, 10:48Good Day Derek
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns but to no avail.
Kindly provide us with a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns but to no avail.
Kindly provide us with a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
Affinity Health's reply26 Feb 2021, 10:48
Official
Good Day Derek
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns but to no avail.
Kindly provide us with a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer has attempted to contact you to discuss your above concerns but to no avail.
Kindly provide us with a convenient time to be in contact with you to assist accordingly.
Kind Regards
Affinity Health Management Team
DC
affinity seems to be MORE CONFUSED and intent on collecting money than their clients. AFTER the above apology and blah blah usual nonsense i receive an sms at 15h05 today, stating i am in arrears and i am no longer covered - really...… when is the FIRST of March? 2 days from now?. this is undoubtedly the worst and most confused correspondence i have had in many years.
1. debit order AGREED and signed for 1st of every month
2. i am not covered due to your PATHETIC admin procedures BEFORE due date
3. NO concerns for the client - no call received - as requested
after your apology you are STILL GETTING IT WRONG
i thought you could correct this stuff up - but your company is just too intent on signing people up and then ignoring them.
this is going to the Medical and Dental Services council.
Derek C's updateReviewer Update
26 Feb 2021, 16:25affinity seems to be MORE CONFUSED and intent on collecting money than their clients. AFTER the above apology and blah blah usual nonsense i receive an sms at 15h05 today, stating i am in arrears and i am no longer covered - really...… when is the FIRST of March? 2 days from now?. this is undoubtedly the worst and most confused correspondence i have had in many years.
1. debit order AGREED and signed for 1st of every month
2. i am not covered due to your PATHETIC admin procedures BEFORE due date
3. NO concerns for the client - no call received - as requested
after your apology you are STILL GETTING IT WRONG
i thought you could correct this stuff up - but your company is just too intent on signing people up and then ignoring them.
this is going to the Medical and Dental Services council.
DC
Derek C's update26 Feb 2021, 16:25
Reviewer Update
affinity seems to be MORE CONFUSED and intent on collecting money than their clients. AFTER the above apology and blah blah usual nonsense i receive an sms at 15h05 today, stating i am in arrears and i am no longer covered - really...… when is the FIRST of March? 2 days from now?. this is undoubtedly the worst and most confused correspondence i have had in many years.
1. debit order AGREED and signed for 1st of every month
2. i am not covered due to your PATHETIC admin procedures BEFORE due date
3. NO concerns for the client - no call received - as requested
after your apology you are STILL GETTING IT WRONG
i thought you could correct this stuff up - but your company is just too intent on signing people up and then ignoring them.
this is going to the Medical and Dental Services council.
Affinity Health's replyOfficial
26 Feb 2021, 16:30Hi Derek, we can confirm that we have attempted to reach you telephonically but to no avail and have requested a convenient time to be in contact with you in order to assist.
Kindly advise accordingly as we would like to assist with the concerns raised.
Kind Regards
Affinity Health Management Team
Kindly advise accordingly as we would like to assist with the concerns raised.
Kind Regards
Affinity Health Management Team
Affinity Health's reply26 Feb 2021, 16:30
Official
Hi Derek, we can confirm that we have attempted to reach you telephonically but to no avail and have requested a convenient time to be in contact with you in order to assist.
Kindly advise accordingly as we would like to assist with the concerns raised.
Kind Regards
Affinity Health Management Team
Kindly advise accordingly as we would like to assist with the concerns raised.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
01 Mar 2021, 14:46Good Day Derek
We can confirm that a Complaints Officer was in contact with you to assist accordingly with regards to the concerns you have raised.
Please do not hesitate to contact us should you require any assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to assist accordingly with regards to the concerns you have raised.
Please do not hesitate to contact us should you require any assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
Affinity Health's reply01 Mar 2021, 14:46
Official
Good Day Derek
We can confirm that a Complaints Officer was in contact with you to assist accordingly with regards to the concerns you have raised.
Please do not hesitate to contact us should you require any assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team
We can confirm that a Complaints Officer was in contact with you to assist accordingly with regards to the concerns you have raised.
Please do not hesitate to contact us should you require any assistance and we will gladly assist.
Kind Regards
Affinity Health Management Team