SM
Susan M
1 reviews | Active since Feb 2021
02 Feb 2021, 17:34
Affinity Health- biggest **** ever. Never just settle for Health Insurance!
There shouldn’t even be stars... monthly premiums going up by more than R600, no notification just debited. When queried I got a reply that it is the yearly increase and I cannot be provided with a statement as they don’t issue any statements. All medication I received from health practitioners I have to pay from my pocket.. what medication will he provided when in hospital with no say.. Panado’s?
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Affinity Health's replyOfficial
03 Feb 2021, 09:01Good Day Susan
Thank you for raising your concerns on this platform.
Please note that there are annual increases applicable to Affinity Health plans and as a regulated Organisation we need to ensure that communication is provided to members regarding changes to premiums and benefits. We can confirm that written communication was sent on the 6th of November 2020 to the last known email address as per our system.
It is extremely important for members to read through all documentation sent to them as the documentation provides members with important information relating to their policy which includes notification of increases; certain benefits that are covered according to a formulary, one being the Acute Medication benefit and the Hospital benefits that are covered.
Our Customer Care Department consists of dedicated agents that are available to assist our members with any queries they have or need clarity regarding their benefits.
We are sorry to hear that you have faced difficulties. Please do let us know if you need assistance.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns on this platform.
Please note that there are annual increases applicable to Affinity Health plans and as a regulated Organisation we need to ensure that communication is provided to members regarding changes to premiums and benefits. We can confirm that written communication was sent on the 6th of November 2020 to the last known email address as per our system.
It is extremely important for members to read through all documentation sent to them as the documentation provides members with important information relating to their policy which includes notification of increases; certain benefits that are covered according to a formulary, one being the Acute Medication benefit and the Hospital benefits that are covered.
Our Customer Care Department consists of dedicated agents that are available to assist our members with any queries they have or need clarity regarding their benefits.
We are sorry to hear that you have faced difficulties. Please do let us know if you need assistance.
Kind Regards
Affinity Health Management Team
Affinity Health's reply03 Feb 2021, 09:01
Official
Good Day Susan
Thank you for raising your concerns on this platform.
Please note that there are annual increases applicable to Affinity Health plans and as a regulated Organisation we need to ensure that communication is provided to members regarding changes to premiums and benefits. We can confirm that written communication was sent on the 6th of November 2020 to the last known email address as per our system.
It is extremely important for members to read through all documentation sent to them as the documentation provides members with important information relating to their policy which includes notification of increases; certain benefits that are covered according to a formulary, one being the Acute Medication benefit and the Hospital benefits that are covered.
Our Customer Care Department consists of dedicated agents that are available to assist our members with any queries they have or need clarity regarding their benefits.
We are sorry to hear that you have faced difficulties. Please do let us know if you need assistance.
Kind Regards
Affinity Health Management Team
Thank you for raising your concerns on this platform.
Please note that there are annual increases applicable to Affinity Health plans and as a regulated Organisation we need to ensure that communication is provided to members regarding changes to premiums and benefits. We can confirm that written communication was sent on the 6th of November 2020 to the last known email address as per our system.
It is extremely important for members to read through all documentation sent to them as the documentation provides members with important information relating to their policy which includes notification of increases; certain benefits that are covered according to a formulary, one being the Acute Medication benefit and the Hospital benefits that are covered.
Our Customer Care Department consists of dedicated agents that are available to assist our members with any queries they have or need clarity regarding their benefits.
We are sorry to hear that you have faced difficulties. Please do let us know if you need assistance.
Kind Regards
Affinity Health Management Team