1 reviews | Active since Jul 2017

02 Jul 2017, 22:12

Affinity health bad service

<p>My fiance went to an emergency room because he felt dizzy and off balance and suffered severe migraines. The doctor referred him for immediate tests as they were very worried as his one pupil dialated and had to rush him in for a brain scan as the doctor thought he might have a blocked artery in his brain. The admin at the emergency room then phoned Affinity as they wanted permission to book him into the hospital. Affinity insurance then advised that they won't pay for it as they don't pay for tests to diagnose the problem. They took blood tests and even this Affinity would not cover although it says in their policy they cover emergencies and cover all pathology tests. Very disappointed.</p>

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Replies (1)
Affinity Health
Affinity Health's reply03 Jul 2017, 11:43
Official

Good day Yvette,

Thank you for reporting your experience with us.

Please note that we have forwarded your query to our Complaints Officer who is currently conducting an investigation and will make contact with you in due course.

Kind Regards,

Affinity Health Management Team