1 reviews | Active since Sept 2021
Affinity Health bad sertvice
We are an existing client of affinity health. Afternoon 5 months with them, we were Referred by a doctor to go for a CT scan (My wife HM Murray).
According to the policy documents we were able to claim for the scan, but Affinity Rejected our claim, telling us that the requirement for the scan falls under a Pre-existing condition, which it was not. The scan is needed due to a mild stroke Which happened a month ago.
The company marketed the products incorrectly and the marketing material doesn't clearly show stipulations which they use as an excuse not to take any responsibility for medical expenses.
Also chronical medication approval was denied due to other excuses of waiting periods. All in all it seems like Affinity Health takes money from clients and through their excuses and fine print, don't aim to offer any services.
We have a full paper trail of all communication.
Thank you for voicing your frustrations to us.
Kindly note that your above concerns will be investigated and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
Thank you for voicing your frustrations to us.
Kindly note that your above concerns will be investigated and feedback will be communicated in due course.
Kind Regards
Affinity Health Management Team
We can confirm that a consultant was in contact with you to assist accordingly and can further confirm that email correspondence was forwarded through in order to further assist.
Kindly send through the required documentation, as stated in the email communication.
Best Regards
Affinity Health Management Team
We can confirm that a consultant was in contact with you to assist accordingly and can further confirm that email correspondence was forwarded through in order to further assist.
Kindly send through the required documentation, as stated in the email communication.
Best Regards
Affinity Health Management Team