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Jackie S

1 reviews | Active since May 2022

16 May 2022, 15:27

affinity health

Bad provider, you pay for more then 4 years for hospital then when you need it they still don't pay and you have to pay, they give you authorization as 100% x-rays - blood test but don't even pay 30%, there monthly fees are more then a proper medical aid, you have to think twice before signing with them.

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Replies (3)
Affinity Health
Affinity Health's reply16 May 2022, 15:31
Official
Good Day Jackie

Thank you for raising your concerns with us.

Please note that the above matter will be investigated and feedback will be communicated in due course.

Kind Regards
Affinity Health Team
Affinity Health
Affinity Health's reply18 May 2022, 16:05
Official
Good Day Jackie

We can confirm that a Complaints Officer has been in contact with you to discuss and assist with the above concerns raised.

Further communication will be sent through in due course.

Best Regards,
Affinity Health Team
Affinity Health
Affinity Health's reply02 Jun 2022, 16:01
Official
Good Day Jackie

We can confirm that a Complaints Officer was in touch to assist and resolve the above matter. We can further confirm that detailed email communication was forwarded through to you pertaining to your claims.

Kind Regards,
Affinity Health Team