RH
Rosemary H
1 reviews | Active since May 2012
01 Nov 2015, 16:09
AFFINITY HEALTH ARE ********
I am thoroughly disgusted by Affinity Health. We signed my daughter and grandson up on the Comprehensive Plan. Firstly Affinity made a stuff up by \forgetting"to process her application which resulted in her having to wait longer than the 3 months waiting period. Then when that was finally sorted out"
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Affinity Health's replyOfficial
02 Nov 2015, 09:24Hello Morgana,
Thank you for reaching out to us here on Hello Peter. Firstly, we wish to sincerely apologise for our admin error which resulted in the delaying of your policy inception. Our Escalations Manager is investigating this matter and will make contact with you shortly to discuss your complaint. We will address the relevant department/s and put steps in place to ensure this doesn't happen again. In terms of hospital admissions, we wish to remind all our members that pre-authorisation is required prior to any hospital admission. We will most certainly investigate your hospital experience and follow this up with the hospital concerned. Regards, Affinity Health Management Team.
Thank you for reaching out to us here on Hello Peter. Firstly, we wish to sincerely apologise for our admin error which resulted in the delaying of your policy inception. Our Escalations Manager is investigating this matter and will make contact with you shortly to discuss your complaint. We will address the relevant department/s and put steps in place to ensure this doesn't happen again. In terms of hospital admissions, we wish to remind all our members that pre-authorisation is required prior to any hospital admission. We will most certainly investigate your hospital experience and follow this up with the hospital concerned. Regards, Affinity Health Management Team.
Affinity Health's reply02 Nov 2015, 09:24
Official
Hello Morgana,
Thank you for reaching out to us here on Hello Peter. Firstly, we wish to sincerely apologise for our admin error which resulted in the delaying of your policy inception. Our Escalations Manager is investigating this matter and will make contact with you shortly to discuss your complaint. We will address the relevant department/s and put steps in place to ensure this doesn't happen again. In terms of hospital admissions, we wish to remind all our members that pre-authorisation is required prior to any hospital admission. We will most certainly investigate your hospital experience and follow this up with the hospital concerned. Regards, Affinity Health Management Team.
Thank you for reaching out to us here on Hello Peter. Firstly, we wish to sincerely apologise for our admin error which resulted in the delaying of your policy inception. Our Escalations Manager is investigating this matter and will make contact with you shortly to discuss your complaint. We will address the relevant department/s and put steps in place to ensure this doesn't happen again. In terms of hospital admissions, we wish to remind all our members that pre-authorisation is required prior to any hospital admission. We will most certainly investigate your hospital experience and follow this up with the hospital concerned. Regards, Affinity Health Management Team.