BM
Benjamin M
1 reviews | Active since Jun 2024
26 Aug 2025, 16:02
Affinity Health are ****mers
Affinity health has debited my account twice without delivering the medical insurance card they have promised me when I took a cover with them. I spoke with the bank to block them from accessing my bank account but they still found a way to debit money from my account and they have made sure that I won't be able to reverse what they have taken from me. This a behaviour of ****mers who prey on unsuspecting people just to take from them. When I called to cancel the first I was told was that there won't be any refund which goes to prove exactly what they were after. The fact that they failed to deliver on their promise which is what I was paying for, does not matter to them because they have received what they were looking for. People please be careful of Affinity they are ****mers of note.
Helpful (0)
Replies (11)0
Replies (11)
Affinity Health's replyOfficial
26 Aug 2025, 16:22Dear Benjamin,
Thank you for bringing this matter to our attention. We sincerely regret to hear about your experience and the frustration it has caused you. Please be assured that we take your concerns seriously and will investigate the matter further.
Kind regards,
Affinity Health Management Team.
Thank you for bringing this matter to our attention. We sincerely regret to hear about your experience and the frustration it has caused you. Please be assured that we take your concerns seriously and will investigate the matter further.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply26 Aug 2025, 16:22
Official
Dear Benjamin,
Thank you for bringing this matter to our attention. We sincerely regret to hear about your experience and the frustration it has caused you. Please be assured that we take your concerns seriously and will investigate the matter further.
Kind regards,
Affinity Health Management Team.
Thank you for bringing this matter to our attention. We sincerely regret to hear about your experience and the frustration it has caused you. Please be assured that we take your concerns seriously and will investigate the matter further.
Kind regards,
Affinity Health Management Team.
BM
Benjamin M's updateReviewer Update
31 Aug 2025, 08:31Affinity I'm still waiting so that I may know which other steps to take because I'm not going to leave this until I get justice
BM
Benjamin M's update31 Aug 2025, 08:31
Reviewer Update
Affinity I'm still waiting so that I may know which other steps to take because I'm not going to leave this until I get justice
Affinity Health's replyOfficial
01 Sept 2025, 08:06Dear Benjamin,
Please note that you will be contacted once the Complaints Team have concluded their investigation.
Warm regards.
Affinity Health Management Team.
Please note that you will be contacted once the Complaints Team have concluded their investigation.
Warm regards.
Affinity Health Management Team.
Affinity Health's reply01 Sept 2025, 08:06
Official
Dear Benjamin,
Please note that you will be contacted once the Complaints Team have concluded their investigation.
Warm regards.
Affinity Health Management Team.
Please note that you will be contacted once the Complaints Team have concluded their investigation.
Warm regards.
Affinity Health Management Team.
Affinity Health's replyOfficial
04 Sept 2025, 13:58Dear Benjamin,
Please note that a Complaints Officer attempted to contact you, however, to no avail.
Kindly advise on a convenient time you can be contacted.
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact you, however, to no avail.
Kindly advise on a convenient time you can be contacted.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply04 Sept 2025, 13:58
Official
Dear Benjamin,
Please note that a Complaints Officer attempted to contact you, however, to no avail.
Kindly advise on a convenient time you can be contacted.
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer attempted to contact you, however, to no avail.
Kindly advise on a convenient time you can be contacted.
Warm regards,
Affinity Health Management Team.
BM
Benjamin M's updateReviewer Update
04 Sept 2025, 14:27Did they contact me on the phone or email? I have my phone next to me and I did not receive any missed call from Affinity and I don't have an email coming from you as well. You can call now because I believe you have my contact and you will find me
BM
Benjamin M's update04 Sept 2025, 14:27
Reviewer Update
Did they contact me on the phone or email? I have my phone next to me and I did not receive any missed call from Affinity and I don't have an email coming from you as well. You can call now because I believe you have my contact and you will find me
Affinity Health's replyOfficial
04 Sept 2025, 15:24Dear Benjamin,
We can confirm that a Complaints Officer has been in contact with you.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply04 Sept 2025, 15:24
Official
Dear Benjamin,
We can confirm that a Complaints Officer has been in contact with you.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer has been in contact with you.
Kind regards,
Affinity Health Management Team.
BM
Benjamin M's updateReviewer Update
04 Sept 2025, 15:32I can also confirm that she only came to enhance the ****ming that you're so excellent at.
BM
Benjamin M's update04 Sept 2025, 15:32
Reviewer Update
I can also confirm that she only came to enhance the ****ming that you're so excellent at.
Affinity Health's replyOfficial
10 Sept 2025, 08:26Dear Benjamin,
We can confirm that a Complaints Officer was in contact and addressed the concerns you raised.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact and addressed the concerns you raised.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply10 Sept 2025, 08:26
Official
Dear Benjamin,
We can confirm that a Complaints Officer was in contact and addressed the concerns you raised.
Kind regards,
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact and addressed the concerns you raised.
Kind regards,
Affinity Health Management Team.
BM
Benjamin M's updateReviewer Update
10 Sept 2025, 08:40I can also confirm that your complaints officer did not address my concerns. So just know that I'm taking this forward until I get justice. ****mers like Affinity must be dealt with properly. You're are not going to get away with this, trust me on this.
BM
Benjamin M's update10 Sept 2025, 08:40
Reviewer Update
I can also confirm that your complaints officer did not address my concerns. So just know that I'm taking this forward until I get justice. ****mers like Affinity must be dealt with properly. You're are not going to get away with this, trust me on this.
Affinity Health's replyOfficial
10 Sept 2025, 10:06Dear Benjamin,
We can confirm that when the Complaints Officer contacted you, a resolution was offered, which you declined.
Kind regards,
Affinity Health Management Team.
We can confirm that when the Complaints Officer contacted you, a resolution was offered, which you declined.
Kind regards,
Affinity Health Management Team.
Affinity Health's reply10 Sept 2025, 10:06
Official
Dear Benjamin,
We can confirm that when the Complaints Officer contacted you, a resolution was offered, which you declined.
Kind regards,
Affinity Health Management Team.
We can confirm that when the Complaints Officer contacted you, a resolution was offered, which you declined.
Kind regards,
Affinity Health Management Team.
BM
Benjamin M's updateReviewer Update
10 Sept 2025, 11:08What resolution? Affinity soon you're going to understand who you are dealing with and that will be a good lesson for you you stop ****ming people. We will meet soon.
BM
Benjamin M's update10 Sept 2025, 11:08
Reviewer Update
What resolution? Affinity soon you're going to understand who you are dealing with and that will be a good lesson for you you stop ****ming people. We will meet soon.