1 reviews | Active since Jul 2017
Affinity Health are daylight ******s
<p>I joined affinity Health a few months ago. To date i had not received my membership card. When i called to enquire they said that i was not covered by them that is why they hadn't sent me my card. According to them my first premium deduction was unsuccessful. However thay have continued to deduct premiums every month form my account since December last year and all these premiums were successfully paid but i do not have cover with them and these premiums are non-refundable. How can they continue to deduct premiums from one's bank account if that person has no cover with them? This is the definition of ****************!</p>
Good day Henry
Thank you for raising your concerns with us.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we are prepared to positively engage and assist where possible.
We confirm that an investigation will be conducted into this matter and feedback thereof will be provided to you in due course.
We do apologize for any inconvenience created.
Kind regards
Affinity Health Management Team.
Good day Henry
Thank you for raising your concerns with us.
Kindly note that it is not our intention to cause any distress or inconvenience to our members and we are prepared to positively engage and assist where possible.
We confirm that an investigation will be conducted into this matter and feedback thereof will be provided to you in due course.
We do apologize for any inconvenience created.
Kind regards
Affinity Health Management Team.
Affinity Health Management Team i am unsatisfied with the way you are resolving this issue. I was informed in an email from your department that my first premium which includes the activation fee was unsuccessful. Tm my understanding this means that the policy was NEVER activated but you continued to debit my account for an inactive policy? You stress the fact that there is a 30 day cooling off period and if a premium is in arrears for a month then you automatically cancel a policy. According to you this initial premium is more than a month overdue yet you continue to debit my account. Why didn't any body from Affinity Health ever contact me to tell me that i didn't have cover. They say they couldn't get hold of me yet today my alternative contact was called to get hold of me and i have an email address. Not once did i ever receive statements or any other correspondence from you like other medical aids. If i hadn't contacted you to find out where my card was, then i never would have known that i wasn't covered or my policy was inactive. My question is why must i pay you FOR NON-EXISTENT SERVICES? You quote in your official business reply that it is not your intention to cause me any distress or inconvenience but what would have happened if i was rushed to a hospital in an emergency thinking that i had cover? You are extremely unproffessional with the way you treat your clients but extremely professional in robbing them of their money.
Affinity Health Management Team i am unsatisfied with the way you are resolving this issue. I was informed in an email from your department that my first premium which includes the activation fee was unsuccessful. Tm my understanding this means that the policy was NEVER activated but you continued to debit my account for an inactive policy? You stress the fact that there is a 30 day cooling off period and if a premium is in arrears for a month then you automatically cancel a policy. According to you this initial premium is more than a month overdue yet you continue to debit my account. Why didn't any body from Affinity Health ever contact me to tell me that i didn't have cover. They say they couldn't get hold of me yet today my alternative contact was called to get hold of me and i have an email address. Not once did i ever receive statements or any other correspondence from you like other medical aids. If i hadn't contacted you to find out where my card was, then i never would have known that i wasn't covered or my policy was inactive. My question is why must i pay you FOR NON-EXISTENT SERVICES? You quote in your official business reply that it is not your intention to cause me any distress or inconvenience but what would have happened if i was rushed to a hospital in an emergency thinking that i had cover? You are extremely unproffessional with the way you treat your clients but extremely professional in robbing them of their money.
Good day Henry
Thank you for reporting your experience to us.
As per our records, kindly note that numerous attempts were made telephonically to your contact number however of which has been deemed unsuccessful as our calls are directed straight to your voice mail.
We do request that you provide us with an alternative number as well as a convenient time in order for contact to be made with you so that we may resolve this matter accordingly.
Kind regards
Affinity Health Management Team.
Good day Henry
Thank you for reporting your experience to us.
As per our records, kindly note that numerous attempts were made telephonically to your contact number however of which has been deemed unsuccessful as our calls are directed straight to your voice mail.
We do request that you provide us with an alternative number as well as a convenient time in order for contact to be made with you so that we may resolve this matter accordingly.
Kind regards
Affinity Health Management Team.
Good day Affinity Health. The fact that you tried to contact me numerous times and couldn't get hold of me is utter nonsense. Why didn't you ever leave a voicemail if that was the case and i would have called you back. Why didn't you ever try and send me an email or any form of a statement like other medical aids do? If my situation was of any importance to you then you would have contacted my emergency/alternative contact person like you did this morning and she answered and gave me the message. I do not have any alternative number or email address unfortunately. I would prefer all correspondence in writing so that i have all the necessary proof.
Good day Affinity Health. The fact that you tried to contact me numerous times and couldn't get hold of me is utter nonsense. Why didn't you ever leave a voicemail if that was the case and i would have called you back. Why didn't you ever try and send me an email or any form of a statement like other medical aids do? If my situation was of any importance to you then you would have contacted my emergency/alternative contact person like you did this morning and she answered and gave me the message. I do not have any alternative number or email address unfortunately. I would prefer all correspondence in writing so that i have all the necessary proof.
Good day Henry,
Please note that numerous attempts were made to contact you telephonically with no option to leave a voicemail, nevertheless, you can expect written correspondence on the email address provided at point of sale with regards to our proposed resolution.
We look forward to engaging with you positively.
Kind Regards,
Affinity Health Management Team
Good day Henry,
Please note that numerous attempts were made to contact you telephonically with no option to leave a voicemail, nevertheless, you can expect written correspondence on the email address provided at point of sale with regards to our proposed resolution.
We look forward to engaging with you positively.
Kind Regards,
Affinity Health Management Team
Affinity Health Management team i would like to extend my sincere gratitude and appreciation for resolving this issue to my satisfaction. Thank you for doing the right thing and handling this issue in such a professional manner.
Kind regards
Henry Collins
Affinity Health Management team i would like to extend my sincere gratitude and appreciation for resolving this issue to my satisfaction. Thank you for doing the right thing and handling this issue in such a professional manner.
Kind regards
Henry Collins
Good day Henry
Thank you for taking the time to provide us with feedback on your query.
We always appreciate receiving positive feedback on the services rendered to our members and are pleased to know that you are satisfied with the outcome and that your query has been sorted.
We take this opportunity of wishing you good health.
Kind regards
Affinity Health Management Team.
Good day Henry
Thank you for taking the time to provide us with feedback on your query.
We always appreciate receiving positive feedback on the services rendered to our members and are pleased to know that you are satisfied with the outcome and that your query has been sorted.
We take this opportunity of wishing you good health.
Kind regards
Affinity Health Management Team.