IS
Ipeleng S
1 reviews | Active since May 2013
02 Sept 2015, 15:00
Affinity Health are ******!!
I am tired of Affinity Health, BAD impression for a first time client. I have been double debited and instead of getting help from Affinity after countless emails and phone calls to unproffessional call centre agents. I just want my cover cancelled and reimbursed all my money with immediate effect. One agent (Penaven or something) told me to phone back later because they were busy.
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Affinity Health's replyOfficial
02 Sept 2015, 15:13Hello Nonki12542,
We are sorry to hear of your bad experience with our call centre agent/s and will certainly look into this as a matter of urgency. As far as your incorrect debit is concerned, we can only apologise for this. We aim to resolve all queries as quickly as possible and will do our best to attend to this matter. We have forwarded your details to Burnette, our Escalations Manager, who will be calling you shortly. Regards, Affinity Health Management Team.
We are sorry to hear of your bad experience with our call centre agent/s and will certainly look into this as a matter of urgency. As far as your incorrect debit is concerned, we can only apologise for this. We aim to resolve all queries as quickly as possible and will do our best to attend to this matter. We have forwarded your details to Burnette, our Escalations Manager, who will be calling you shortly. Regards, Affinity Health Management Team.
Affinity Health's reply02 Sept 2015, 15:13
Official
Hello Nonki12542,
We are sorry to hear of your bad experience with our call centre agent/s and will certainly look into this as a matter of urgency. As far as your incorrect debit is concerned, we can only apologise for this. We aim to resolve all queries as quickly as possible and will do our best to attend to this matter. We have forwarded your details to Burnette, our Escalations Manager, who will be calling you shortly. Regards, Affinity Health Management Team.
We are sorry to hear of your bad experience with our call centre agent/s and will certainly look into this as a matter of urgency. As far as your incorrect debit is concerned, we can only apologise for this. We aim to resolve all queries as quickly as possible and will do our best to attend to this matter. We have forwarded your details to Burnette, our Escalations Manager, who will be calling you shortly. Regards, Affinity Health Management Team.