DR
Damian R
1 reviews | Active since Aug 2019
13 Jul 2020, 09:59
Affinity health
The call back facility that Affinity has is too slow. First they take like forever to respond to my call e back. Then after calling you and logging your details they get a nurse to call you back like hours later. After the nurse prescribed you meds you will have to wait for an sms which they always forget to send. You have to keep calling in and remind them which takes forever. Why does Affinity even offer these services if they are not going to be efficient.
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Replies (2)
Affinity Health's replyOfficial
13 Jul 2020, 10:18Good Day Damian
We want to thank you for reaching out to us and for taking our call.
We sincerely apologize for the negative experience you have encountered and will ensure that your prescription is forwarded through to you.
Kind Regards
Affinity Health Management Team
We want to thank you for reaching out to us and for taking our call.
We sincerely apologize for the negative experience you have encountered and will ensure that your prescription is forwarded through to you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply13 Jul 2020, 10:18
Official
Good Day Damian
We want to thank you for reaching out to us and for taking our call.
We sincerely apologize for the negative experience you have encountered and will ensure that your prescription is forwarded through to you.
Kind Regards
Affinity Health Management Team
We want to thank you for reaching out to us and for taking our call.
We sincerely apologize for the negative experience you have encountered and will ensure that your prescription is forwarded through to you.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
14 Jul 2020, 11:04Good Day Damian
We can confirm that the SMS was sent to you containing your medication details and can further confirm that the medication was obtained successfully.
Kind Regards
Affinity Health Management Team
We can confirm that the SMS was sent to you containing your medication details and can further confirm that the medication was obtained successfully.
Kind Regards
Affinity Health Management Team
Affinity Health's reply14 Jul 2020, 11:04
Official
Good Day Damian
We can confirm that the SMS was sent to you containing your medication details and can further confirm that the medication was obtained successfully.
Kind Regards
Affinity Health Management Team
We can confirm that the SMS was sent to you containing your medication details and can further confirm that the medication was obtained successfully.
Kind Regards
Affinity Health Management Team