DD
Dineo D
1 reviews | Active since May 2025
03 Jun 2026, 11:49
Affinity Health
Affinity Health is by far the worst Medical Insurance you could ever get for yourself! They sometimes take forever to assist with pre-authorisations and they do not cover most of the medical blood tests, so if you request those you will have to pay for yourself.
Sydne Chandler made my recent experience better by assisting promptly with a pre-authorisation that I needed and I thoroughly appreciate her patience, understanding and assistance so much.
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Affinity Health's replyOfficial
03 Jun 2026, 11:57Dear Dineo,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that certain aspects of your experience did not meet your expectations, particularly regarding pre-authorisation turnaround times and cover for specific blood tests. We understand how frustrating this can be and appreciate you bringing these concerns to our attention.
Please note that blood tests and procedures are covered according to a formulary. As coverage is dependent on the specific test or procedure requested, we encourage members to contact us via phone or message beforehand so that we can confirm whether the particular test or procedure is covered under their plan.
We are pleased to hear that Sydne Chandler was able to assist you promptly with your recent pre-authorisation request. We greatly appreciate your recognition of her patience, understanding, and dedication to providing excellent service. Your kind words will be shared with her and the relevant team.
We value your feedback as it helps us improve our service while recognising team members who make a positive difference to our members' experiences.
Warm regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback with us.
We are sorry to hear that certain aspects of your experience did not meet your expectations, particularly regarding pre-authorisation turnaround times and cover for specific blood tests. We understand how frustrating this can be and appreciate you bringing these concerns to our attention.
Please note that blood tests and procedures are covered according to a formulary. As coverage is dependent on the specific test or procedure requested, we encourage members to contact us via phone or message beforehand so that we can confirm whether the particular test or procedure is covered under their plan.
We are pleased to hear that Sydne Chandler was able to assist you promptly with your recent pre-authorisation request. We greatly appreciate your recognition of her patience, understanding, and dedication to providing excellent service. Your kind words will be shared with her and the relevant team.
We value your feedback as it helps us improve our service while recognising team members who make a positive difference to our members' experiences.
Warm regards,
Affinity Health Management Team
Affinity Health's reply03 Jun 2026, 11:57
Official
Dear Dineo,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that certain aspects of your experience did not meet your expectations, particularly regarding pre-authorisation turnaround times and cover for specific blood tests. We understand how frustrating this can be and appreciate you bringing these concerns to our attention.
Please note that blood tests and procedures are covered according to a formulary. As coverage is dependent on the specific test or procedure requested, we encourage members to contact us via phone or message beforehand so that we can confirm whether the particular test or procedure is covered under their plan.
We are pleased to hear that Sydne Chandler was able to assist you promptly with your recent pre-authorisation request. We greatly appreciate your recognition of her patience, understanding, and dedication to providing excellent service. Your kind words will be shared with her and the relevant team.
We value your feedback as it helps us improve our service while recognising team members who make a positive difference to our members' experiences.
Warm regards,
Affinity Health Management Team
Thank you for taking the time to share your feedback with us.
We are sorry to hear that certain aspects of your experience did not meet your expectations, particularly regarding pre-authorisation turnaround times and cover for specific blood tests. We understand how frustrating this can be and appreciate you bringing these concerns to our attention.
Please note that blood tests and procedures are covered according to a formulary. As coverage is dependent on the specific test or procedure requested, we encourage members to contact us via phone or message beforehand so that we can confirm whether the particular test or procedure is covered under their plan.
We are pleased to hear that Sydne Chandler was able to assist you promptly with your recent pre-authorisation request. We greatly appreciate your recognition of her patience, understanding, and dedication to providing excellent service. Your kind words will be shared with her and the relevant team.
We value your feedback as it helps us improve our service while recognising team members who make a positive difference to our members' experiences.
Warm regards,
Affinity Health Management Team