AN
Andre N
1 reviews | Active since Jun 2023
06 Feb 2025, 16:12
Affinity Health - 2 Months Delay in Refund & No Feedback
We have been waiting for over two months for a refund from Affinity Health, and despite multiple follow-ups via email, we have received no proper feedback or resolution.
Our refund was approved on the 18th of December 2024, yet we are still waiting for payment. Every attempt to get an update has been met with delays and excuses. This is completely unacceptable customer service.
The reference number for our case is RE:#REF-AABM-5753 | ***.
We expect urgent action on this matter and a clear response as to why Affinity Health is failing to process refunds within a reasonable timeframe. We will escalate this further if necessary.
Affinity Health, please resolve this immediately.
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Replies (2)
Affinity Health's replyOfficial
06 Feb 2025, 16:24Good day Andre,
We sincerely apologise for the delay in processing your refund and for any frustration this has caused. We understand how important it is to resolve this matter promptly.
We have escalated your case to the Complaints Department for urgent resolution and will provide you with a clear update on the payment status as soon as possible.
Kind Regards,
Affinity Health Management Team
We sincerely apologise for the delay in processing your refund and for any frustration this has caused. We understand how important it is to resolve this matter promptly.
We have escalated your case to the Complaints Department for urgent resolution and will provide you with a clear update on the payment status as soon as possible.
Kind Regards,
Affinity Health Management Team
Affinity Health's reply06 Feb 2025, 16:24
Official
Good day Andre,
We sincerely apologise for the delay in processing your refund and for any frustration this has caused. We understand how important it is to resolve this matter promptly.
We have escalated your case to the Complaints Department for urgent resolution and will provide you with a clear update on the payment status as soon as possible.
Kind Regards,
Affinity Health Management Team
We sincerely apologise for the delay in processing your refund and for any frustration this has caused. We understand how important it is to resolve this matter promptly.
We have escalated your case to the Complaints Department for urgent resolution and will provide you with a clear update on the payment status as soon as possible.
Kind Regards,
Affinity Health Management Team
Affinity Health's replyOfficial
14 Feb 2025, 14:16Dear Andre,
We can confirm that our team has been in contact with the policyholder to discuss the concerns raised.
Thank you for bringing this matter to our attention and allowing us the opportunity to address it.
Kind regards,
Affinity Health Management Team
We can confirm that our team has been in contact with the policyholder to discuss the concerns raised.
Thank you for bringing this matter to our attention and allowing us the opportunity to address it.
Kind regards,
Affinity Health Management Team
Affinity Health's reply14 Feb 2025, 14:16
Official
Dear Andre,
We can confirm that our team has been in contact with the policyholder to discuss the concerns raised.
Thank you for bringing this matter to our attention and allowing us the opportunity to address it.
Kind regards,
Affinity Health Management Team
We can confirm that our team has been in contact with the policyholder to discuss the concerns raised.
Thank you for bringing this matter to our attention and allowing us the opportunity to address it.
Kind regards,
Affinity Health Management Team