Affinity Health

The most pathetic services I had ever received from a medical service provider that must look after your health. On Wednesday, 02 April 2025 around 09:00 I had sent a "please call me" as prescribed to be phoned back by Affinity Health. The operator had only phoned me around 13:00 which is four (4) hours later. Don’t want to know what the consequences would be if it was a life threatening situation. My girlfriend had severe flu for four (4) days and I had severe pain and an abnormal swollen foot that I could hardly walk on. The process for the operator to follow is then to request a qualified nurse to phone me back which was done two (2) hours later around 15:00 which is now in total six (6) hours later. After the medical conditions were explained to the so called nurse she had recommended Alcophyllex syrup (cough mixture), Allergex Non Drowsy tablets (allergy tablets) and Ibupain (pain tablets) for the flu and wanted pictures of the foot (for a recommendation for pain tablets). Since it was already late I had decided to go to Dischem pharmacy with the hope that due to the severity of my foot that the recommended pain killers would also be sent per SMS message as a prescription and for payment. By the pharmacy around 16:00 I was informed that the recommended medication was not approved for payment and still I did not receive the SMS for recommended anti inflammatory painkillers. Spending another hour (one (1) hour) complaining to the operator about non approval of the recommended medication and not sending an SMS for pain medication, had cost me a whole day and eventually getting better over the counter medication from the pharmacy assistant within five (5) minutes. Only the next day, Thursday 03 April 2025, around 09:00 I had received a call from a Sr. Bester asking me if I had requested for medical assistance based on the photos I had sent. This is the type of non service delivery I receive on a regular basis. The fact of the matter is that I was forced to join Affinity Health and that they are compulsory while working in the private security industry while PSIRA could not provide a proper service provider. What I had further noted is that the cheapest medication on the market is provided to treat the symptoms and not the medical condition. Not only does it affect my health in the long term that will lead to more medical expenditures and it would also cause that I will have to consult with a qualified doctor in future. At the end of the day my treatment would cost more than double what the original costs would be with proper treatment. It appears to me that this is a cheap health insurance plan where unqualified staff or professional medical service providers are used to render a medical service where the aim is to make profit and not rendering services. With all respect I would rather recommend a state clinic or hospital than paying for Affinity Health. For members I recommend seeing a qualified doctor. I had only received hardships and cannot even give one star for services that do not exist.