1 reviews | Active since May 2016

19 May 2016, 08:23

Affinity Health

<p>Affinity Health, during my conversation with your sales lady, Monique, i explained numerous times that i was in need of a medical aid. At no stage did she explain that it was medical insurance and not medical aid. Instead she went ahead and signed me up knowing that i was in need of medical aid. Therefore you misrepresent yourselve and this come down to *****. Now since i have cancelled my aggreement with Affinity, Affinity now harass my doctor to pay an account that i had to settle weeks before. There is no need for Affinity to speak to my doctor as the account was settled by myself. At this stage Affinity sour my relationship with my doctor further. I would like Affinity and/or its employees to refrain from any contact made with my doctor and myself. The only contact Affinity has to make with me is to make arrangements to pay all my installments back. If this is not the case, please await the legal process to unfold against Affinity that we will institute and will include ***** charges.</p>

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Replies (1)
Affinity Health
Affinity Health's reply20 May 2016, 13:36
Official

Thank you for reporting your experience on Hello Peter.

We confirm that we have been in contact with you regarding your complaint and that we are still in the process of resolving this matter with you.

The complaints department will be in contact with you shortly to discuss a way forward regarding this matter.

Kind Regards

Affinity Management Team