DC
Derek C
1 reviews | Active since Sept 2022
02 Oct 2022, 12:34
AFFINITY EXCELS IN POOR / NON EXISTENT SERVICE
after 7 emails and 4 personal calls from mid August until 30/09/2022, when i thought we were getting somewhere AFFINITY GOES AND ATTEMPTS TO DEBIT MY ACCOUNT WITH MY PREMIUM. I HAVE TOLD AFFINITY ( SINCE MID AUGUST, ) THAT MY PAY DATE IS NOW THE NIGHT OF THE 5TH - WHAT THE HELL IS WRONG WITH YOU PEOPLE?????????????????????????????YOU CONFIRMED , ON 3 OCCASIONS THAT IT HAS BEEN CORRECTED. AFFINITY, I NO LONGER WANT TO BE PART OF YOUR SERVICES.
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Replies (3)
Affinity Health's replyOfficial
02 Oct 2022, 17:38Good day Derek,
Thank you for bringing your concerns to our attention.
We are so sorry to hear that you request have not been action-ed.
Please note that we will relay your complaint to the relevant department for rectification and a Complaints Officer will be in touch with you when work resumes tomorrow.
Kind Regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We are so sorry to hear that you request have not been action-ed.
Please note that we will relay your complaint to the relevant department for rectification and a Complaints Officer will be in touch with you when work resumes tomorrow.
Kind Regards,Affinity Health Management Team
Affinity Health's reply02 Oct 2022, 17:38
Official
Good day Derek,
Thank you for bringing your concerns to our attention.
We are so sorry to hear that you request have not been action-ed.
Please note that we will relay your complaint to the relevant department for rectification and a Complaints Officer will be in touch with you when work resumes tomorrow.
Kind Regards,Affinity Health Management Team
Thank you for bringing your concerns to our attention.
We are so sorry to hear that you request have not been action-ed.
Please note that we will relay your complaint to the relevant department for rectification and a Complaints Officer will be in touch with you when work resumes tomorrow.
Kind Regards,Affinity Health Management Team
Affinity Health's replyOfficial
03 Oct 2022, 09:19Good day Derek,
Please note that a Complaints Officer has attempted to contact you however to no avail.
Kindly advise on a convenient time you can be contacted?
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you however to no avail.
Kindly advise on a convenient time you can be contacted?
Warm regards,
Affinity Health Management Team.
Affinity Health's reply03 Oct 2022, 09:19
Official
Good day Derek,
Please note that a Complaints Officer has attempted to contact you however to no avail.
Kindly advise on a convenient time you can be contacted?
Warm regards,
Affinity Health Management Team.
Please note that a Complaints Officer has attempted to contact you however to no avail.
Kindly advise on a convenient time you can be contacted?
Warm regards,
Affinity Health Management Team.
Affinity Health's replyOfficial
06 Oct 2022, 10:52Good Day Derek,
Please note that our Complaints Department has attempted to contact you on numerous occasions however no successful contact could be made.
Kindly respond to the email that has been sent to you should you still wish to be contacted or require any further assistance.
Warm regards,
Affinity Health Management Team.
Please note that our Complaints Department has attempted to contact you on numerous occasions however no successful contact could be made.
Kindly respond to the email that has been sent to you should you still wish to be contacted or require any further assistance.
Warm regards,
Affinity Health Management Team.
Affinity Health's reply06 Oct 2022, 10:52
Official
Good Day Derek,
Please note that our Complaints Department has attempted to contact you on numerous occasions however no successful contact could be made.
Kindly respond to the email that has been sent to you should you still wish to be contacted or require any further assistance.
Warm regards,
Affinity Health Management Team.
Please note that our Complaints Department has attempted to contact you on numerous occasions however no successful contact could be made.
Kindly respond to the email that has been sent to you should you still wish to be contacted or require any further assistance.
Warm regards,
Affinity Health Management Team.