CA
Colin A
1 reviews | Active since Jul 2018
11 Jun 2026, 12:15
Affinity customer service sucks
they insist on you getting a pre authorization number just to go to the GP. they provide you with a whatsapp chat to do this. Ive been waiting 30min and still no number. do better affinity
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Replies (2)
Affinity Health's replyOfficial
11 Jun 2026, 12:39Good day Colin
Thank you for your feedback. We're sorry to hear that you were frustrated by the wait.
Please note that pre-authorisation is required in accordance with the terms of your plan to ensure that services are covered appropriately. While our service level team are still within the SLA, we understand that waiting can be inconvenient when you're seeking medical assistance.
We appreciate your feedback and are continuously working to improve our response times and overall member experience.
A Complaints Officer will be in contact with you shortly to further assist.
Best regards,
Affinity Health Management Team
Thank you for your feedback. We're sorry to hear that you were frustrated by the wait.
Please note that pre-authorisation is required in accordance with the terms of your plan to ensure that services are covered appropriately. While our service level team are still within the SLA, we understand that waiting can be inconvenient when you're seeking medical assistance.
We appreciate your feedback and are continuously working to improve our response times and overall member experience.
A Complaints Officer will be in contact with you shortly to further assist.
Best regards,
Affinity Health Management Team
Affinity Health's reply11 Jun 2026, 12:39
Official
Good day Colin
Thank you for your feedback. We're sorry to hear that you were frustrated by the wait.
Please note that pre-authorisation is required in accordance with the terms of your plan to ensure that services are covered appropriately. While our service level team are still within the SLA, we understand that waiting can be inconvenient when you're seeking medical assistance.
We appreciate your feedback and are continuously working to improve our response times and overall member experience.
A Complaints Officer will be in contact with you shortly to further assist.
Best regards,
Affinity Health Management Team
Thank you for your feedback. We're sorry to hear that you were frustrated by the wait.
Please note that pre-authorisation is required in accordance with the terms of your plan to ensure that services are covered appropriately. While our service level team are still within the SLA, we understand that waiting can be inconvenient when you're seeking medical assistance.
We appreciate your feedback and are continuously working to improve our response times and overall member experience.
A Complaints Officer will be in contact with you shortly to further assist.
Best regards,
Affinity Health Management Team
Affinity Health's replyOfficial
11 Jun 2026, 15:22Dear Colin
We can confirm that our Complaints Team were in contact with you to discuss your concerns and to provide the necessary assistance.
Should you require any further assistance, please do not hesitate to reach out to us.
Best regards
Affinity Health Management Team
We can confirm that our Complaints Team were in contact with you to discuss your concerns and to provide the necessary assistance.
Should you require any further assistance, please do not hesitate to reach out to us.
Best regards
Affinity Health Management Team
Affinity Health's reply11 Jun 2026, 15:22
Official
Dear Colin
We can confirm that our Complaints Team were in contact with you to discuss your concerns and to provide the necessary assistance.
Should you require any further assistance, please do not hesitate to reach out to us.
Best regards
Affinity Health Management Team
We can confirm that our Complaints Team were in contact with you to discuss your concerns and to provide the necessary assistance.
Should you require any further assistance, please do not hesitate to reach out to us.
Best regards
Affinity Health Management Team