AB
Alex B
1 reviews | Active since Sept 2019
08 Feb 2021, 11:02
Affinity call centre staff
Dealt on Satuday 6 February with the call centre. Was the most frustrating experience. A"I want to pull my hair out"experience. Only came across very *********** staff. Asked to be called back wasn't called back.
Dealt today, Monday 08 February with Precious. A totally different experience. Competent gave me clear explanations and overall was very professional. If the employees at Affinity are as efficient as she is, then affinity would definitely have much more satisfied clients. My suggestion, please up skill other staff to her level. The calls are recorded so please listen to my conversation with the staff on Saturday.
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Affinity Health's replyOfficial
08 Feb 2021, 11:56Good Day Alex
Thank you so much for bringing this matter to our attention. We can confirm that you have been contacted by the Complaints Department. We will ensure that the relevant Departments are addressed and the the appropriate internal measures are taken.
We sincerely apologise for the experience that you had. It pleases us that you were assisted today to your satisfaction and provided with all the answers that you needed.
Kind Regards
Affinity Health Management Team
Thank you so much for bringing this matter to our attention. We can confirm that you have been contacted by the Complaints Department. We will ensure that the relevant Departments are addressed and the the appropriate internal measures are taken.
We sincerely apologise for the experience that you had. It pleases us that you were assisted today to your satisfaction and provided with all the answers that you needed.
Kind Regards
Affinity Health Management Team
Best regards,
Affinity Health's reply08 Feb 2021, 11:56
Official
Good Day Alex
Thank you so much for bringing this matter to our attention. We can confirm that you have been contacted by the Complaints Department. We will ensure that the relevant Departments are addressed and the the appropriate internal measures are taken.
We sincerely apologise for the experience that you had. It pleases us that you were assisted today to your satisfaction and provided with all the answers that you needed.
Kind Regards
Affinity Health Management Team
Thank you so much for bringing this matter to our attention. We can confirm that you have been contacted by the Complaints Department. We will ensure that the relevant Departments are addressed and the the appropriate internal measures are taken.
We sincerely apologise for the experience that you had. It pleases us that you were assisted today to your satisfaction and provided with all the answers that you needed.
Kind Regards
Affinity Health Management Team
Best regards,