AC
Andrea C
1 reviews | Active since Nov 2012
13 Oct 2015, 11:53
AFFINITY- BAD SERVICE
i made a query on Hello Peter in August pertaining to a reimbur*****t and to date this matter has not been resolved. I got phone calls to say that the matter is being looked into but there has been no update for almost a month now.<br> <br> I am wondering that if Affinity takes so long to pay out a doctor's visit, what will happen if I am admitted to hospital? Will I have to foot the bill like I did when I went to the Doctor?<br> <br> I know quite a few people that is not satisfied with Affinity's service as there is endless problems with hidden clauses etc. <br> <br> SO FRUSTATED!
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Affinity Health's replyOfficial
13 Oct 2015, 12:28Hello Andrea1511,
Thank you for raising your concerns on Hello Peter. We will most certainly look into your initial reimbur*****t query and ensure one of our agents makes contact with you today to resolve this matter. We will inform our agent that you have some concerns regarding our claims process and procedures and we are confident that the agent will be able to answer all your questions as well as those of your friends. We are happy to engage with our members on Hello Peter and value all feedback and suggestions, however, we do suggest that our members reach us through our call centre on ***for a speedier resolution. This will help to ensure a prompt response and also allows us to discuss medical information and personal details not pertinent for sharing via a public platform such as this. We will be in touch with you shortly to provide feedback on your claim and to answer all your questions. Kind Regards. Affinity Health Management Team.
Thank you for raising your concerns on Hello Peter. We will most certainly look into your initial reimbur*****t query and ensure one of our agents makes contact with you today to resolve this matter. We will inform our agent that you have some concerns regarding our claims process and procedures and we are confident that the agent will be able to answer all your questions as well as those of your friends. We are happy to engage with our members on Hello Peter and value all feedback and suggestions, however, we do suggest that our members reach us through our call centre on ***for a speedier resolution. This will help to ensure a prompt response and also allows us to discuss medical information and personal details not pertinent for sharing via a public platform such as this. We will be in touch with you shortly to provide feedback on your claim and to answer all your questions. Kind Regards. Affinity Health Management Team.
Affinity Health's reply13 Oct 2015, 12:28
Official
Hello Andrea1511,
Thank you for raising your concerns on Hello Peter. We will most certainly look into your initial reimbur*****t query and ensure one of our agents makes contact with you today to resolve this matter. We will inform our agent that you have some concerns regarding our claims process and procedures and we are confident that the agent will be able to answer all your questions as well as those of your friends. We are happy to engage with our members on Hello Peter and value all feedback and suggestions, however, we do suggest that our members reach us through our call centre on ***for a speedier resolution. This will help to ensure a prompt response and also allows us to discuss medical information and personal details not pertinent for sharing via a public platform such as this. We will be in touch with you shortly to provide feedback on your claim and to answer all your questions. Kind Regards. Affinity Health Management Team.
Thank you for raising your concerns on Hello Peter. We will most certainly look into your initial reimbur*****t query and ensure one of our agents makes contact with you today to resolve this matter. We will inform our agent that you have some concerns regarding our claims process and procedures and we are confident that the agent will be able to answer all your questions as well as those of your friends. We are happy to engage with our members on Hello Peter and value all feedback and suggestions, however, we do suggest that our members reach us through our call centre on ***for a speedier resolution. This will help to ensure a prompt response and also allows us to discuss medical information and personal details not pertinent for sharing via a public platform such as this. We will be in touch with you shortly to provide feedback on your claim and to answer all your questions. Kind Regards. Affinity Health Management Team.