ZJ
Zinzi J
1 reviews | Active since Mar 2021
17 Mar 2021, 12:34
Affinity always wanting money to be payed
Affinity health as a problem of always sending messages about payments while I pay them on time and I never used their services even once but they always want money to be payed even if it's not your dates to pay, I'm thinking of canceling this policy it's too much now
Helpful (0)
Replies (2)0
Replies (2)
Affinity Health's replyOfficial
17 Mar 2021, 13:05Hi Zinzi,
Thank you for taking the time to raise your concerns with us.
Please be advised that a Complaints Officer will be in contact with you to investigate the concerns raised and will also provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us.
Please be advised that a Complaints Officer will be in contact with you to investigate the concerns raised and will also provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's reply17 Mar 2021, 13:05
Official
Hi Zinzi,
Thank you for taking the time to raise your concerns with us.
Please be advised that a Complaints Officer will be in contact with you to investigate the concerns raised and will also provide you with feedback.
Kind Regards
Affinity Health Management Team
Thank you for taking the time to raise your concerns with us.
Please be advised that a Complaints Officer will be in contact with you to investigate the concerns raised and will also provide you with feedback.
Kind Regards
Affinity Health Management Team
Affinity Health's replyOfficial
17 Mar 2021, 16:38Good Day Zinzi,
We can confirm the matter has been escalated to the relevant department who has confirmed that the error on your policy has been rectified and that your details have been removed from the SMS campaign.
Should you require any further assistance, please do not hesitate to let us know and we will be glad to assist you.
Kind Regards
Affinity Health Management Team
We can confirm the matter has been escalated to the relevant department who has confirmed that the error on your policy has been rectified and that your details have been removed from the SMS campaign.
Should you require any further assistance, please do not hesitate to let us know and we will be glad to assist you.
Kind Regards
Affinity Health Management Team
Affinity Health's reply17 Mar 2021, 16:38
Official
Good Day Zinzi,
We can confirm the matter has been escalated to the relevant department who has confirmed that the error on your policy has been rectified and that your details have been removed from the SMS campaign.
Should you require any further assistance, please do not hesitate to let us know and we will be glad to assist you.
Kind Regards
Affinity Health Management Team
We can confirm the matter has been escalated to the relevant department who has confirmed that the error on your policy has been rectified and that your details have been removed from the SMS campaign.
Should you require any further assistance, please do not hesitate to let us know and we will be glad to assist you.
Kind Regards
Affinity Health Management Team