KF
Karen F
1 reviews | Active since Jun 2021
06 Jul 2021, 08:21
Affinity - always going the extra mile, thank you.
Thank You again to Affinity Health for their prompt assistance on the 2 July 2021. My brother, who also holds an Affinity Medical Insurance membership had taken ill and was unable to contact Affinity himself to obtain GP authorisation. Hence, I contacted Affinity on his behalf and spoke to Chadley the consultant. Even though Chadley had some technical problem generating a GP Authorisation code, he acted swiftly and escalated the request to his superior. A few minutes later the authorisation was sent through both to my mobile number as well as my brother's. Thank You Chadley for going the extra mile and keep up the great standard of customer service excellence. Affinity keep going strong and be blessed.
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Replies (1)Affinity Health's replyOfficial
06 Jul 2021, 08:30Good Day Karen
We appreciate you taking the time to share your positive experience with us and are pleased to hear that you were assisted in an efficient and satisfactory manner. We have relayed your compliment to our Customer Care Consultant, Chadley, who is delighted.
Thank you for your feedback and we look forward to our ongoing relationship.
Kind Regards
Affinity Health Management Team
We appreciate you taking the time to share your positive experience with us and are pleased to hear that you were assisted in an efficient and satisfactory manner. We have relayed your compliment to our Customer Care Consultant, Chadley, who is delighted.
Thank you for your feedback and we look forward to our ongoing relationship.
Kind Regards
Affinity Health Management Team
Affinity Health's reply06 Jul 2021, 08:30
Official
Good Day Karen
We appreciate you taking the time to share your positive experience with us and are pleased to hear that you were assisted in an efficient and satisfactory manner. We have relayed your compliment to our Customer Care Consultant, Chadley, who is delighted.
Thank you for your feedback and we look forward to our ongoing relationship.
Kind Regards
Affinity Health Management Team
We appreciate you taking the time to share your positive experience with us and are pleased to hear that you were assisted in an efficient and satisfactory manner. We have relayed your compliment to our Customer Care Consultant, Chadley, who is delighted.
Thank you for your feedback and we look forward to our ongoing relationship.
Kind Regards
Affinity Health Management Team
