Affinity advices sick patient to go to Government Hospital

Item: Affinity Health
Rating: 1
Author: HANNELIE M

Unfortunately I had pick a STAR

I've been with Affinity for over 6 years. The one time I needed them most for my health Affinity turned their back on me. To the sister that told my daughter if she is that concerned about me she must take me to a Government Hospital- the wheel turns and I serve a God that do not sleep. Your death benefit is better than your health benefit

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Replies (4)

Affinity Health's replyOfficial

24 Apr 2023, 14:45

Good Day Hannelie,

Thank you for taking the time to raise your concerns with us.

Please note that a Complaints Officer will be in contact with you in due course.

Warm regards,
Affinity Health Management Team.

Affinity Health's reply24 Apr 2023, 14:45

Official

HANNELIE M's updateReviewer Update

24 Apr 2023, 14:55

Yes I was told that on the 20 April via FB messenger and still waiting.....

HANNELIE M's update24 Apr 2023, 14:55

Reviewer Update

Yes I was told that on the 20 April via FB messenger and still waiting.....

Affinity Health's replyOfficial

24 Apr 2023, 15:33

Good Day Hannelie,

Please note that an investigation must be done before contacting you to provide feedback, therefore you will be contacted by one of our Complaints Officers in due course.

Kind regards,
Affinity Health Management Team

Affinity Health's reply24 Apr 2023, 15:33

Official

Affinity Health's replyOfficial

25 Apr 2023, 08:49

Good Day Hannelie,

We can confirm that a Complaints Officer has been in contact with you and provided clarity on the concerns you have raised.

Best regards,
Affinity Health Management Team.

Affinity Health's reply25 Apr 2023, 08:49

Official

Good Day Hannelie,

We can confirm that a Complaints Officer has been in contact with you and provided clarity on the concerns you have raised.

Best regards,
Affinity Health Management Team.