1 reviews | Active since Aug 2020
Affinity a bunh of ******!!!
I wanted a quote for hospital cover and not hospital insurance for my family. Agent never told me the difference and I signed. She never told me that I would have to call them before I get admitted in the case of emergency and that with casualty I would have to pay upfront payment and claim from them. She told me that I would be covered with no hassles, 6 months down the line I discover that I would have to pay upfront should any of us get sick. Affinity sales agent are quick to sell you but never tell you all the info you NEED to hear. Upon their investigation they don't find anything wrong to what I was told and not told and have closed the case. I want money back because I was misled and not given all the info that one would need, they only told me what I want to hear!
We can confirm that a Complaints Officer was in contact with you and assisted you with your concerns.
Please note that members are required to obtain pre-authorisation prior to going to casualty so we can advise on a suitable treating facility that they can use where our Guarantee of Payment will be accepted.
Kindly advise if you would like for a Complaints Officer to give you a call once again and explain the process to you?
Kind Regards
Affinity Health Management Team.
We can confirm that a Complaints Officer was in contact with you and assisted you with your concerns.
Please note that members are required to obtain pre-authorisation prior to going to casualty so we can advise on a suitable treating facility that they can use where our Guarantee of Payment will be accepted.
Kindly advise if you would like for a Complaints Officer to give you a call once again and explain the process to you?
Kind Regards
Affinity Health Management Team.