Affinit Health making false commitments and *********** staff!!!!!!!!!

Affinity Health has taken 2 months to complete a claim I submitted on 1 Feb. Have spoken to 5 different employees in 3 departments in that period, I have made approx 20 calls and have sent 10 emails to no avail. Eventually on the 11 March received an assurance that the claim would be processed asap, on the 18 March still no payment, promised to be done on the next bank run. To date no payment received. I have used +- R500 on my personal cellphone. Affinity Health guarantee claims to be paid in 30 days absolutely not true, rude and *********** call centre staff backed up by even worse staff in management positions, yet another company offering pathetic or no customer service or care!!!!!!!!