JI
Jix I
1 reviews | Active since Sept 2011
08 Nov 2018, 15:28
Affiliated dentist - shoddy workmanship cost me R4k!
I went to their "affiliated" dentist to have a loose crown re-fitted. The dentist drilled and broke the root to my tooth, cracking it into the jaw-bone. I had to go to another dentist to assist me as I was in pain. X-rays had to be done and an extraction of the tooth. Impressions and a plate made. Affinity say they cannot reimburse me as my dentist was not on their list. I would not be in this situation had I not seen their dentist in the first place. Over R4k it has cost me and they won't even part-compensate me!
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Affinity Health's replyOfficial
08 Nov 2018, 16:15Good day Jacqueline
Thank you for raising your concerns with us.
It is important to note that there are a number of network dentists to choose from in Benoni, who are the list of providers covered in order to keep your healthcare affordable.
Kindly be advised that our obligation is to provide financial cover for medical needs, and in so doing, attempt as far as possible to protect our members from financial shortfalls.
As such, please ensure to contact us on ***or *** with quotations before going in for treatment so we can confirm cover for you, and even make research to obtain an alternate, affordable and competent service provider who would have assisted you accordingly.
Please be advised that no cover can be provided for dental procedures done by an out-of-network dentist, and we therefore advise that we will investigate the grievance about service received within from the first dentist, and a Complaints Officer will be in contact with you to resolve the matter soon.
Kind regards
Affinity Health Management Team
Thank you for raising your concerns with us.
It is important to note that there are a number of network dentists to choose from in Benoni, who are the list of providers covered in order to keep your healthcare affordable.
Kindly be advised that our obligation is to provide financial cover for medical needs, and in so doing, attempt as far as possible to protect our members from financial shortfalls.
As such, please ensure to contact us on ***or *** with quotations before going in for treatment so we can confirm cover for you, and even make research to obtain an alternate, affordable and competent service provider who would have assisted you accordingly.
Please be advised that no cover can be provided for dental procedures done by an out-of-network dentist, and we therefore advise that we will investigate the grievance about service received within from the first dentist, and a Complaints Officer will be in contact with you to resolve the matter soon.
Kind regards
Affinity Health Management Team
Affinity Health's reply08 Nov 2018, 16:15
Official
Good day Jacqueline
Thank you for raising your concerns with us.
It is important to note that there are a number of network dentists to choose from in Benoni, who are the list of providers covered in order to keep your healthcare affordable.
Kindly be advised that our obligation is to provide financial cover for medical needs, and in so doing, attempt as far as possible to protect our members from financial shortfalls.
As such, please ensure to contact us on ***or *** with quotations before going in for treatment so we can confirm cover for you, and even make research to obtain an alternate, affordable and competent service provider who would have assisted you accordingly.
Please be advised that no cover can be provided for dental procedures done by an out-of-network dentist, and we therefore advise that we will investigate the grievance about service received within from the first dentist, and a Complaints Officer will be in contact with you to resolve the matter soon.
Kind regards
Affinity Health Management Team
Thank you for raising your concerns with us.
It is important to note that there are a number of network dentists to choose from in Benoni, who are the list of providers covered in order to keep your healthcare affordable.
Kindly be advised that our obligation is to provide financial cover for medical needs, and in so doing, attempt as far as possible to protect our members from financial shortfalls.
As such, please ensure to contact us on ***or *** with quotations before going in for treatment so we can confirm cover for you, and even make research to obtain an alternate, affordable and competent service provider who would have assisted you accordingly.
Please be advised that no cover can be provided for dental procedures done by an out-of-network dentist, and we therefore advise that we will investigate the grievance about service received within from the first dentist, and a Complaints Officer will be in contact with you to resolve the matter soon.
Kind regards
Affinity Health Management Team