BM
Boitumelo M

1 reviews | Active since Apr 2019

02 Nov 2021, 00:24

5 year old with Broken arm, no admission for 8 hrs

My daughter has been in the emergency room, hungry and in pain for 8 hours thanks to the pace of the admin of Affinity Health. I am heartbroken and frankly disgusted that they can dance around the authorization to hospitalize a little 5 year old girl with a broken arm. She needs to be examined and taken to theatre, let alone being admitted and fed before the 8 hour period of no food before the op. This is a cry for help from a distraught mother whose been sitting here hours with her other little kids who need to rest and eat. Is there no empathy left in this world?!?! In my lifetime of using medical aid I have never had such an experience. I am gonna spread this experience across all platforms to warn others if this situation does not change. We have had to check and push every step of the way. Things don't move if we don't. Castenview Clinic admin doesn't make this any better.

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Replies (2)
Affinity Health
Affinity Health's reply02 Nov 2021, 09:42
Official
Good day Boitumelo,

Thank you for bringing your concerns to our attention. 

We are so sorry to hear that you had a negative experience.  Kindly note that we will relay your complaint to the relevant department for further investigation and a Complaints Officer will be in contact with you to further assist.

Kind Regards
Affinity Health Management Team
Affinity Health
Affinity Health's reply03 Nov 2021, 16:25
Official
 Good day Boitumelo, 

Thank you for taking the time to speak with our Complaints Team regarding  your concerns. We sincerely apologize for the negative experience and we are grateful for your feedback as it helps us improve our service across the board.

We are happy to hear that your little one has been discharged and we wish her a speedy recovery.


Kind Regards
Affinity Health Management Team