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DM
David M

1 reviews | Active since Jul 2022

15 May 2024, 07:20

****

I requested a medical aid and consultant agreed that is a medical aid, only to find out the consultant **** and offered me medical insurance now when I ask for my refund no one is contacting me. I need my money

0
Replies (6)
Affinity Health
Affinity Health's reply15 May 2024, 08:20
Official
Good day David, 

Thank you for taking the time and bringing this to our attention.

The matter has been referred to the Complaints Department for further investigation and feedback will be provided to you once concluded. 

Kind Regards, 
Affinity Health Management Team
DM
David M's update17 May 2024, 09:38
Reviewer Update
I asked for medical aid and your consultant offered me medical insurance. This is **** as now you don't want to refund me. Go listen to the recording on what I asked for.

I need my money
Affinity Health
Affinity Health's reply17 May 2024, 12:44
Official
Good day David,

We can confirm that your complaint is with the Complaints Department for investigation.
A Complaints Officer will get in touch with you once the investigation has been concluded.

We thank you for your patience and cooperation throughout this process. 

Kind RegardsAffinity Health Management Team
DM
David M's update21 May 2024, 09:04
Reviewer Update
Yes I received a call that I will get a refund within 7-14 working days but yesterday one of your members sent me an e-mail that I wont get a refund, What kind of a **** is this?

PLEASE STOP ****MING PEOPLE. IWANT MY MONEY BACK.
DM
David M's update21 May 2024, 09:49
Reviewer Update
What's the back and forth all about? Real ****. ALL I WANT IS MY MONEY
Affinity Health
Affinity Health's reply23 May 2024, 10:35
Official
Good day David,

We apologize once again for any confusion and inconvenience this situation may have caused.
Thank you for providing us with the opportunity to provide you with clarity.

Best regards,
Affinity Health Management Team