3 MONTHS PAYMENT, NOTHING TO SHOW

I joined Affinity health about 3 months ago after hearing what a great company it is. I was really excited. Now 3 months later (payed 3 installments) I still have not received my card or any documentation with a membership number etc, one email to confirm I am part of affinity. So I emailed Bob, who was very very eager to get my banking details when i joined,about 3 times to query and still nothing from his side. I also phoned on Friday to enquire, I am still waiting my call back, and it is now Wednesday!! Pathetic service, I am sorry I did not want to go this far, but you gave me no other choice. I really am considering cancelling my policy if I don't get any feedback.