10 days and Chronic medication still not approved.

They have left my children in without Chronic medicaation for 10 days and counting. They want the specialist to keep playing guessing games on which formular they will approve. They dont see that my children need medication. I Want to report them,they say in their papers that aprovals for such cases should take 2 days. But thats a lie. They also stop responding to your emails. Very nasty services.