Thank you Chanique

I called in and asked for a certificate of membership document at about 11:45 today - I made it clear that it was very urgent (lack of this proof would have had my salary withheld) with no response coming through in the 10-15 mins that followed.

I called in again and was assisted by Chanique Daschner who sent this document to me immediately. Circumventing what I perceive to be an inefficient call logging and/or ticketing system that the employees have to use.

Long story short, this company's ticketing system is inefficient for the customer and Chanique should be commended for her outstanding service and ability to think on her feet.

I work in B2B customer service and I, like her understand that the result for the customer comes first and the process can be sorted out later.