1 reviews | Active since Aug 2018
Aesthetics za - Extremely disappointing service!!!
<p>Good afternoon, this is the last thing I wanted to do. To write a negative review on a company called Aesthetics za based in Cape Town, they have a Facebook page.</p> <p>I placed an order for Balenciaga runners (takkies) on the 17th July and asked for a size 3 or a size 4. The company said they had a size 3 and 4 available. I was so happy.</p> <p>I then checked to see how long my foot measured to ensure I was asking for the correct size. The size of my foot fits a size 4 and is 22cm long, as far as foot size charts and conversions go that I googled on the internet, it would be a size 3 and a half/4. I communicated the size and cm of my foot to them and they rep**** they had the size 4. I then asked for a couple of other things, one being a floral type suit, she sent me the banking details and I paid for all. I then confirmed the order with her and she communicated the goods would be in transit soon. I was so happy. I then, again communicated my foot cm, my foot size and confirmed the other goods sizes and which products I had ordered just to be sure we were on the same page and I communicated this more than once to ensure I would receive all in the correct size. She acknowledged receiving payment and I sent through the payment confirmation as well. When the parcel came, I received the floral type suit which had a hole in it which I took a picture of and sent to them, the takkies which do not have a size printed on the actual takkie and looked way too big for my foot as I took it out of the packet, I placed it next to my foot to measure and it was way too big for me. I received make up which I did not order. I communicated to them, that the floral type suit looks big and has a hole in it and sent them a picture of it, so I asked to exchange the suit for a new suit without a hole and one size smaller, after I had placed the takkie next to my foot and saw it was way too big for me, I asked for a smaller size as well. How did the company know what size they were sending me if there is no size printed on the takkie? I certainly do not know what size they sent me. There is no size printed on the takkies. The company then communicated that they would be away in Dubai and could not sort my issue out and they would pass it on to their assistant to sort out. They mentioned the make-up they sent me was for someone else and they mentioned she would confirm sizes of the floral type suit and takkies with the assistant as apparently the assistant had measured all the goods, packaged and sent them. Once they had confirmed with the assistant, Aesthetics za would then get back to me. I then communicated to them that I would even travel to them to exchange the takkies and suit, they rep**** saying that their supplier had now notified them that the smaller sizes of the takkies will only be arriving at the end of August so Aesthetics za would notify me of when they would receive them and they could possibly make the trip out to me and bring them to me personally, which I thought was such wonderful service. They then came back to me saying there is no stock in the floral type suit and they do not do refunds or exchanges. This was not communicated to me before. I then asked them if I must then keep the floral type suit and make up and she said yes, I agreed to keeping the floral type suit with the hole in it and the make up as they had told me. I then asked about the takkies, they said they will get the right size by the end of August, so I again sent them the cm and size of my foot. They then admitted that Balenciaga do not come with a size printed on them???This was not communicated before I bought and paid for them. This was communicated after the fact. They then communicated she would have someone try the size 3/4 on before she sends it to me. Then they said if they can get both sizes 3 and 4 then they would bring them both to me personally so that I can try them on first and see which size fits me. I then contacted them again towards the end of august, around the 23<sup>rd</sup> after patiently waiting about a month and a bit and asked about my takkies. They never rep****. I then sent another message two days later and they rep**** saying they could not get a size 3 or 4 and the only thing they can do is include a discount as well as a gift card for me in my next purchase. Unfortunately I do not want to buy from this company again as I do not trust I will be provided a service I am deserved and I may not receive the products in good condition or even the correct products. I am now stuck with a pair of "I do not know what size" takkies and I have lost money because of this. I feel as though I have been taken for a ride, I feel gutted and extremely disappointed in the service they have provided me. This issue is still ongoing and I really do not know what to do about it. I am at a loss, I was so excited to receive these purchases.</p> <p> </p> <p> </p>