Disappointed and Disgusted

Having frequent other SPA’s, unfortunately your establishment was a complete disaster. It was supposed to be a perfect anniversary celebration, yet we left feeling disappointed and disgusted.

1. No disposal underwear was provided. After the body scrub, we had to take a shower in our underwear. We did not make provision for dry underwear. We weren’t sure whether we should laugh or cry about your disposable slippers and the extra small gowns. In hindsight with no underwear, an excuse for slippers and gown we could have walked around naked! No difference! 2. Had to ask for milk, and was presented with soy milk. We don’t drink black coffee or soy milk. 3. The worst was probably the “light lunch” included in the R4,000 package. I still have nightmares. Our steak was hard as rubber, the mushroom sauce was nowhere to be found. When I enquired about this, I was met with blank stares and no assistance. Why could you not follow up with the restaurant and at least provide us with feedback. Instead you chose to ignore our request (and us) We had to eat in the nail bar… Really? Would YOU be happy to have your food where you have just treated nails? Disgusting! Perhaps this should be reported to a governing body, how safe is this practice? You expected us to sit on low sunbed chairs in the pool area, how do you know that we have the physical ability? Or in the reception room for all and sundry to see us. It is clear that you’re establishment is not in a position to offer a food inclusive package. I strongly suggest you remove this from your menu.