Amobia dont contact me

I have a contract with Amobia to supply me with 2 Mb uncapped internet. This is use for work at home afterhours. I have complained in the last 10 days at least 10 times and not once was I informed about the progress of my ticket or what can be done. I have requested a meeting with the Port Elizabeth Manager but they did not come back to me. I have phoned and asked to speek to the manager and on two occations was told he will phone back. Hope it is this year.<br> <br> Am I not allowed to deduct prorate from my monthly supscription according to the Consumers Protection Act Act 68 of 2008.