Traumatic stay

We had the disfortune of booking a stay here over the new year period.18 people in total.

Firstly our chalets were not cleaned and none of the staff came to check if cleaning service/fresh towels were needed. On day 3 of our stay we had to approach management to request someone come clean and assist with fresh towels.

Then one of the chalets that we had booked (4 sleeper chalet) gets broken into while the guys are over at the pool area. All their clothes, money and personal belongings were taken. Management says they will review and "see" if they can compensate them. Not offering any other help besides "its never happened before". Which the police man who was called disputed.it's the 3rd/4th such even and nobody warned us about this.

Then our water gets turned off at the chalets for no reason...Another trip to management office and then it gets turned on withing 5 minutes.

The service and our unfortunate stay was utterly disgusting!!!

We hold the lodge and the management personally responsible for the loss and trauma incurred.

This is honestly the worst holiday resort I've had the disfortune of staying at.