Disappointing service and unsafe place

I had the most disappointing stay. We had a burglary in one of the Charlottes we booked, we lost most most of our possessions and cash, total cash of R2510.00, one cell phone and two chargers, our entire bags of cloths, we are now left with only the cloths we have on, the management didn’t bother to contact us instead they refer us to their cleaning staff members and security, resorts are meant to be safe however in this instance it’s the total opposite. We need to be compensated for our losses.