Aeroden lodge ****** not refunding the ****** since 2022 October

Please avoid that lodge if you can they are not honest. Their service is bad. We booked the lodge on 21 to 23 of October 2022. When we arrived we realized that we don't need the 4 sleeper and it was far away from others. We then canceled the 4 sleeper and we did not use it. We kept the 6 sleeper it was about 5 or 6 of them. We were told that they will reimburse the money for the 4 sleeper in 7 days. They asked me to send them my banking details wich I did. They never paid the money. I kept sending them emails wich they never responded to. They once responded to one email and they said they will come back to me before end of business and they never came back to me. I also kept calling them and they don't pick up. One of the days I was lucky that one answered the phone and she told me to send an email again to a different email address and wich I did. She also told me that she will call be back and she never did. I kept calling and sending emails till to date I never received the money or any response from them. They are ****** avoid them.