Excellence don't make me laugh

We called the DSTV number *** to activate a Premium Account, we talked to a Lady that took all our details. After a LONG phone call we were told that because we want a Debit Account we have to go to a DSTV accredited store. We ask while on the phone what we would need to do this, We are told ID Number and Smart Card Number. Then we Call Aerial & Satellite Excellence to confirm what we would need : The Response "Only ID Number". So we went to "the best" (yes the sarcasm is evident), We go to Excellence (bad name for such a Un-Excellence place) in Pretoria. We have to wait in a long queue for Over an Hour, then upon reaching the Counter the first response is: "This is not going to work" . So here is what we were told by DSTV - You just go in and confirm the Account number everything is available from you ID Number, and now " This is not going to work????!"

To further enhance the WHOLE thing we have been told 7 different stories about activation the account: From you need a change of ownership to getting a different Decoder. BUT not 1 solution.

I stood in front of Counter 2 asking for the best solution to activate today, only to get excuse after excuse.

Please change your name to Indifferent and change your suggestion box to 'Customer Unsatisfactory Comment Box'