Dstv

Good day

Trusting all is well.

A few months ago, I went to the store to because I had problems with my explorer. The nice lady who assisted me told me that even though I have insurance on the decoder, I can't get a brand new one so she gave me a refurbished unit. She told me that if I want a explora, she can give me one but I will have to pay over R1000 for it. And I need to pay a extra R150 for a adapter. I took the refurbished unit.

About a month or two ago, the unit once again started giving us problems. We couldn't pause and play at all. It kept on giving us an error.

I went back to the store on Wednesday and told the lady my story. So she gave me another decoder. Once again another one. She opened the sealed decoder in front of me and installed it. (This decoder is smaller and not like the one we had). I asked the lady if the decoder will be able to take all the cables that came in the previous one and she said yes. We used to watch TV in our lounge and in the bedroom, but since we got the new decoder, we can't. We now need to buy another adapter. We also had to phone in for them to assist as the last decoder that we received was giving a error. On Thursday night, my fiance and I spend an hour and a half on the phone trying to solve the problem. The lady assisted us but it still did not work. Friday night we phoned in again and another lady assisted us after trying to do what she told us to do for an hour. Since then the TV is working fine.

I am disappointed in dstv and expect feedback asap. I also expect to get back a explora 1 decoder as that is what I had and paid for.

Thank you Natasha vd Merwe ***