Poor technical problem solving

6th January 10h00, service customer 21.<br> <br> My explorer was hit by lightning damaging the hdmi output where it will not connect to different smart tv HDMI ports. Both tvs accept all other device hdmi connections like ps4 and blue ray players without problem. One smart tv has 4 hdmi ports to which the signal intermittently displays on two hdmi ports. My old Pvr also plays back recordings on the hdmi ports that will not accept the explorer. This was fully disclosed the tech who showed me that the hdmi was producing signal but refused to wait for the intermittent loss of signal. She dismissively said that the Lightning moved the dish which needed realignment, probably due to laziness and not wanting to troubleshoot. If the dish is misaligned then why is the signal not interrupted through rca or coaxial connection? All signal should be lost simultaneously! Another client waiting advised me to contact an independent tech to which I have taken details and will consult.<br> Another annoying health issue is the way the tech continuously scratched and patted her head, probably from an itch or lack of hair hygiene? This is disappointing and I will not be using aerial excellence again!