No customer service at Aerial Excellence

My Dad and I spent over forty five minutes waiting to be served in Aerial Excellence, Edenvale.<br> He wanted to ask a simple question: can he use a DSTV Explora with just an Internet connection and no dish?<br> There were four staff members and three people ahead of us in the queue. We should have been out of there in no time at all.<br> We were wrong.<br> The staff showed no sense of urgency whatsoever.<br> At last my Dad asked to speak to the manager.<br> He is busy we were told.<br> He was, for 20 minutes with two others working on a technical problem.<br> He did not glance in our direction.<br> We went over to speak to him. He looked irritated.<br> We asked if he could hurry things along a little.<br> We suggested that instead of spending time trying to fix a device the simple solution was to swap it for a loan unit.<br> Or at least take it in to work on and ask the customer to come back later.<br> After all the customer was paying for the service.<br> To make matters worse a man who came in to make a payment was allowed to jump the queue.<br> We'll take your money but if you want any help you will have to wait.<br> In the end my Dad got to ask the question.<br> No! was the truculent reply.<br> It was a less than satisfying experience!