Worst customer service

My geyser burst on Thursday whilst at work and my neighbour called to notify me. I was informed that they closed the meter to stop the water overflow. Friday morning Kwikot was called to replace the geyser as it was still under warranty, I got the reference number around 16h00. Kwikot guys arrived at 18h00 and didn't replace the geyser because water was not overflowing (I mean will Kwikot pay water bill?) unfortunately I was not home but security guards and plumber was there Followed up on Saturday and no one from kwikot called It's Sunday today - still geyser not fixed Kwikot is unable to commit to time and date to replace geyser Worst customer service