Worst customer care experience from Electrolux SA

I am extremely dissatisfied at Kelvinator (Electrolux) service! <br> <br> In July we had called a technician out to fix our oven. The technician s came and had a look what was wrong and then said they would get back to me as they needed a part for my oven. They only came and fixed it about 2 weeks later after I had called the head office to try and get it sorted out! They still had not fixed the fan and said they would order the part - I am STILL waiting for them to sort this out for me 3 months later! Surely <br> <br> 2 weeks later the oven packs up again with another fault - the technicians came and had a look on the Friday and said they would come on the Monday to sort it out. After numerous calls to the technicians I then called the customer care line. I keep on getting told the same thing that the part needs to be ordered etc and NO ONE updates me on when it will be done! It has now been a MONTH where we havent been able to use our oven. It makes me furious that we pay almost R10 000 for a \smart reliable"oven for there to be constant problems and back and fourth dealings!<br> <br> ELECTROLUX I NEED AN ANSWER WHEN MY OVEN WILL BE FIXED!!!<br> <br> Regards"