What happened to customer service?

On Friday, 01 June 2018, I lodged a claim for my geyser. A new geyser was installed by the Drain and Geyser Doctor. The new geyser was a DOA but the contractor treated the geyser as normal fault on the geyser.

The fault was logged with the Manufacturer to have it repaired. The manufacturer assigned the call to the contract on the 04 June 2018. The contractor did not even had the decencies to tell me that he is no longer coming to my house.

I received a call from another contractor this morning, 05 June 2018. All I asked for was an ETA. The coordinator refused to tell when they will be attending.

It is Tuesday the 05 June 2018 and my geyser is still not fixed.

How does Kwikot select their contractors? This is really bad bad service.