warrant not honoured

Good day

i bought a geyser last year August 2017 and 11 months later it has already given me numerous problems , i reported the problem and Kwikot sent a plumber who then said something i have never heard of , he said the way the geyser is installed is wrong and the element has burnt out because the water does not fill up in the geyser , how on earth is that possible if the geyser worked for 11 months and suddenly it doesn't because if that was the case it would have done so first day after installation , i believe they spin you this K#$K just so they don't have to replace anything . not all customers can complain about the same product with similar experience .i think their product is the common problem , hence they quickly jump to installation because my neighbor has a geyser different make and installed exactly the same as mine had is for years and no problem , i regret buying your product and i would advise anyone who asks me not to buy it or they will lose money .

Case ref 53-110387 .Kwikot is a biggest rip off company i have come across .but as long as they keep doing business like this eventually the will lose customers and will have to close shop , they must ask Edcon why they down sizing their shops .